Contact us

General contact, press enquires and complaints

General enquiries

Telephone: 01482 588 454

By email:

The Bridges
128 Holderness Road
Hull HU9 1JP

Media enquiries

If you have a media enquiry during office hours (Mon – Fri, 9am – 5pm), please call 020 3752 5576 or email

For urgent media enquiries outside of office hours, please call 0788 1022 489.


Forward takes complaints seriously and is committed to improvements. To make a complaint please see below 


You can use this form to get in touch with us for any purpose.


Forward takes complaints seriously and is committed to investigating and addressing problems as soon as possible. If you have a complaint about a Forward service please contact us by email at or call our main switchboard and ask to speak to the Governance team. 

Forward is registered with a number of regulators including: 

The Fundraising regulator- The Fundraising regulator sets the code of fundraising practice for the UK. The regulator ensures fundraising practice is open, honest and accountable to the public. Visit 

Care Quality Commission (CQC)- The CQC inspects our community drug and alcohol services and makes reports on the service publicly available on their website. Visit

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